All products sold on Fish Carnival are perishable fresh fish and seafood, so returns are handled differently from standard retail. Physical return is not required.
Customers are eligible for a refund or replacement if the fish is spoiled or not fresh on delivery, the wrong product was received, the product was damaged in transit, or it significantly differs from what was ordered.
Report any issue within 24 hours of delivery with clear photo or video evidence via phone, WhatsApp, or the Fish Carnival Facebook page. Approved refunds are processed within 1-3 business days via bKash, Nagad, Rocket, bank transfer, or cash adjustment on the next order.
Yes - for spoiled, wrong, or damaged fish only. Physical return is not required. Send photo or video evidence within 24 hours of delivery.
Approved refunds are processed within 1-3 business days via bKash, Nagad, Rocket, bank transfer, or cash adjustment on next order.
All issues must be reported within 24 hours of delivery due to the perishable nature of fresh fish.